Updated driver available (duplicate)

[TripleRipple]

SDIO continues to show an HP Application Driver Extension after attempting to install it several times. Even after a restart it still appears when SDIO is launched again.

The driver does not appear to install properly via SDIO.

Is there a way to have SDIO ignore this driver and stop reporting it as out of date?

See attached file

Attachments:

1. 

   2021-07-23_03_16_41-Window.png
   

[Glenn]

Looks like it’s saying there’s an Updated driver available.

[TripleRipple]

Agreed and after repeated attempts it will not install.

Again my question is whether there is an ability to configure SDIO from reporting on a particular piece of hardware for driver updates if the driver update reported continues to fail installation?

It is clear this new driver update will continue to not be successfully updated.

• This reply was modified 2 years ago by TripleRipple.

[Glenn]

No there isn’t.

What error does it report when it’s trying install?

[TripleRipple]

It indicates the driver successfully installed however, when you click on the banner that indicates the “Installation Completed (hide installed driver)” it reappears right after again with the next scan. I have attached that screen capture but then the screen capture from my first post is what appears after SDIO refresh after hide installed driver.

It seems like it somewhat reinstalls the existing/current driver again but can’t install the extension.

I have also attached the log of this driver update which does not indicate and error either.

If there is nothing that can be done that is fine. I can just continue to ignore it.

Attachments:

1. 

   2021-07-23_15_51_18-Window.png
   

[TripleRipple]

I guess it will not let me upload the log. Here is one more screen capture attached of the duplicate driver message with a hover over.

And lastly the output of the driver update log.

[Device Install Log]
OS Version = 10.0.19043
Service Pack = 0.0
Suite = 0x0100
ProductType = 1
Architecture = amd64

[BeginLog]

[Boot Session: 2021/07/23 15:35:27.500]

>>> [Device Install (UpdateDriverForPlugAndPlayDevices) – ACPI\HPIC0003]
>>> Section start 2021/07/23 15:39:52.709
cmd: “C:\Users\TripleRipple\Downloads\SDIO_1.11.0.735\SDIO_1.11.0.735\SDIO_x64_R735.exe”
ndv: INF path: C:\Users\TRIPLE~1\AppData\Local\Temp\SDIO\HP\FORCED\HSA\10×64\2332_1.28.2197.0\hpcustomcapext.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver – ACPI\HPIC0003\3&11583659&0}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Users\TRIPLE~1\AppData\Local\Temp\SDIO\HP\FORCED\HSA\10×64\2332_1.28.2197.0\hpcustomcapext.inf’
dvi: {Build Driver List} 15:39:52.763
dvi: Searching for hardware ID(s):
dvi: acpi\ven_hpic&dev_0003
dvi: acpi\hpic0003
dvi: *hpic0003
dvi: Created Extension Driver Node:
dvi: ExtensionID – {30E20916-51CC-469C-AD2D-EAEEE7624B3B}
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – c:\users\triple~1\appdata\local\temp\sdio\hp\forced\hsa\10×64\2332_1.28.2197.0\hpcustomcapext.inf
dvi: DevDesc – HP Application Driver Extension
dvi: Section – hpcustomcapext_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 10/02/2018
dvi: Version – 1.5.750.0
dvi: Created Extension Driver Node:
dvi: ExtensionID – {DBF3223D-8A64-4DAE-903E-E2FAD8D45BC8}
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf
dvi: DevDesc – HP Device Health Extension
dvi: Section – hpanalyticsext_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 10/31/2018
dvi: Version – 1.6.817.0
dvi: Created Extension Driver Node:
dvi: ExtensionID – {30E20916-51CC-469C-AD2D-EAEEE7624B3B}
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapext.inf_amd64_0f5e7dcd65a4f8b9\hpcustomcapext.inf
dvi: DevDesc – HP Application Driver Extension
dvi: Section – hpcustomcapext_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 10/02/2018
dvi: Version – 1.5.750.0
dvi: {Build Driver List – exit(0x00000000)} 15:39:52.987
ndv: Searching for currently installed driver to support extension INF
dvi: {Build Driver List} 15:39:53.000
dvi: Searching for hardware ID(s):
dvi: acpi\ven_hpic&dev_0003
dvi: acpi\hpic0003
dvi: *hpic0003
dvi: Created Driver Node:
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf
dvi: DevDesc – HP Application Driver
dvi: Section – hpcustomcapdriver_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 04/06/2018
dvi: Version – 1.1.377.0
dvi: {Build Driver List – exit(0x00000000)} 15:39:53.099
dvi: {DIF_SELECTBESTCOMPATDRV} 15:39:53.105
dvi: Default installer: Enter 15:39:53.112
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e97d-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description – HP Application Driver
dvi: InfFile – c:\windows\system32\driverstore\filerepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf
dvi: Section – hpcustomcapdriver_Install.ntamd64
dvi: Selected Extension Driver:
dvi: Description – HP Application Driver Extension
dvi: InfFile – c:\users\triple~1\appdata\local\temp\sdio\hp\forced\hsa\10×64\2332_1.28.2197.0\hpcustomcapext.inf
dvi: Section – hpcustomcapext_Install.ntamd64
dvi: Selected Extension Driver:
dvi: Description – HP Device Health Extension
dvi: InfFile – c:\windows\system32\driverstore\filerepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf
dvi: Section – hpanalyticsext_Install.ntamd64
dvi: {Select Best Driver – exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV – exit(0x00000000)} 15:39:53.217
ndv: Force Re-installing Driver:
ndv: Inf Name – oem5.inf
ndv: Driver Date – 04/06/2018
ndv: Driver Version – 1.1.377.0
ndv: Force Installing Extension Driver:
ndv: Inf Name – hpcustomcapext.inf
ndv: Extension Id – {30e20916-51cc-469c-ad2d-eaeee7624b3b}
ndv: Driver Date – 10/02/2018
ndv: Driver Version – 1.5.750.0
ndv: Force Re-installing Extension Driver:
ndv: Inf Name – oem61.inf
ndv: Extension Id – {dbf3223d-8a64-4dae-903e-e2fad8d45bc8}
ndv: Driver Date – 10/31/2018
ndv: Driver Version – 1.6.817.0
ndv: Driver package ‘C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf’ is already imported.
sto: {Setup Import Driver Package: C:\WINDOWS\INF\oem5.inf} 15:39:53.320
sto: Driver package already imported as ‘oem5.inf’.
sto: {Setup Import Driver Package – exit (0x00000000)} 15:39:53.335
ndv: Driver package ‘C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapext.inf_amd64_0f5e7dcd65a4f8b9\hpcustomcapext.inf’ is already imported.
sto: {Setup Import Driver Package: c:\users\triple~1\appdata\local\temp\sdio\hp\forced\hsa\10×64\2332_1.28.2197.0\hpcustomcapext.inf} 15:39:53.352
sto: Driver package already imported as ‘oem17.inf’.
sto: {Setup Import Driver Package – exit (0x00000000)} 15:39:53.366
ndv: Driver package ‘C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf’ is already imported.
sto: {Setup Import Driver Package: C:\WINDOWS\INF\oem61.inf} 15:39:53.381
sto: Driver package already imported as ‘oem61.inf’.
sto: {Setup Import Driver Package – exit (0x00000000)} 15:39:53.397
dvi: Searching for hardware ID(s):
dvi: acpi\ven_hpic&dev_0003
dvi: acpi\hpic0003
dvi: *hpic0003
dvi: Class GUID of device changed to: {4d36e97d-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ACPI\HPIC0003\3&11583659&0}
dvi: {Core Device Install} 15:39:53.454
dvi: {Configure Device – ACPI\HPIC0003\3&11583659&0} 15:39:53.455
dvi: Device Status: 0x0180000a
dvi: Config Flags: 0x00000000
dvi: Parent Device: ACPI\PNP0A08\0
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf}
sto: Source Filter = acpi\hpic0003
inf: Class GUID = {4d36e97d-e325-11ce-bfc1-08002be10318}
inf: Class Options = Configurable BootCritical
inf: {Configure Driver: HP Application Driver}
inf: Section Name = hpcustomcapdriver_Install.ntamd64
inf: {Add Service: HPCustomCapDriver}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\x64\hpcustomcapdriver.sys
inf: Display Name = HP Application Driver
inf: Group = Base
inf: Updated service ‘HPCustomCapDriver’.
inf: {Add Service: exit(0x00000000)}
inf: Hardware Id = ACPI\HPIC0003
inf: {Configure Driver Configuration: hpcustomcapdriver_Install.ntamd64}
inf: Service Name = HPCustomCapDriver
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 15:39:53.476
flq: {FILE_QUEUE_COMMIT – exit(0x00000000)} 15:39:53.477
sto: {Configure Driver Package: exit(0x00000000)}
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapext.inf_amd64_0f5e7dcd65a4f8b9\hpcustomcapext.inf}
sto: Source Filter = acpi\hpic0003
inf: Class GUID = {e2f84ce7-8efa-411c-aa69-97454ca4cb57}
inf: Class Options = Configurable
inf: {Configure Driver: HP Application Driver Extension}
inf: Section Name = hpcustomcapext_Install.ntamd64
inf: Hardware Id = ACPI\HPIC0003
inf: {Configure Driver Configuration: hpcustomcapext_Install.ntamd64}
inf: No associated service.
inf: {Add Component: FusionSoftware}
inf: Component Ids = SWC\HPIC0003
inf: {Add Component: exit(0x00000000)}
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 15:39:53.490
flq: {FILE_QUEUE_COMMIT – exit(0x00000000)} 15:39:53.490
sto: {Configure Driver Package: exit(0x00000000)}
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf}
sto: Source Filter = acpi\hpic0003
inf: Class GUID = {e2f84ce7-8efa-411c-aa69-97454ca4cb57}
inf: Class Options = Configurable
inf: {Configure Driver: HP Device Health Extension}
inf: Section Name = hpanalyticsext_Install.ntamd64
inf: Hardware Id = ACPI\HPIC0003
inf: {Configure Driver Configuration: hpanalyticsext_Install.ntamd64}
inf: No associated service.
inf: {Add Component: HPAnalyticsSoftware}
inf: Component Ids = SWC\HPAnalytics
inf: {Add Component: exit(0x00000000)}
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 15:39:53.507
flq: {FILE_QUEUE_COMMIT – exit(0x00000000)} 15:39:53.508
sto: {Configure Driver Package: exit(0x00000000)}
dvi: Install Device: Configuring device. 15:39:53.509
dvi: Configuration: oem5.inf:acpi\hpic0003,hpcustomcapdriver_Install.ntamd64
dvi: Configuration: oem17.inf:acpi\hpic0003,hpcustomcapext_Install.ntamd64
dvi: Configuration: oem61.inf:acpi\hpic0003,hpanalyticsext_Install.ntamd64
dvi: Install Device: Configuring device completed. 15:39:53.514
dvi: Device Status: 0x0180000a
dvi: Install Device: Removing device ‘ACPI\HPIC0003\3&11583659&0’ and sub-tree. 15:39:53.515
dvi: Install Device: Removing device sub-tree completed. 15:39:53.519
dvi: Install Device: Restarting device. 15:39:53.520
dvi: Install Device: Restarting device completed. 15:39:53.527
dvi: {Configure Device – exit(0x00000000)} 15:39:53.528
dvi: {Core Device Install – exit(0x00000000)} 15:39:53.530
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver – exit(00000000)}
ndv: {Install Related Drivers} 15:39:53.548
ndv: {Install Related Drivers: exit(0x00000000)} 15:39:53.555
<<< Section end 2021/07/23 15:39:53.564
<<< [Exit status: SUCCESS]

>>> [Device Install (UpdateDriverForPlugAndPlayDevices) – ACPI\HPIC0003]
>>> Section start 2021/07/23 15:39:53.664
cmd: “C:\Users\TRIPLE~1\AppData\Local\Temp\SDIO\install64.exe” “ACPI\HPIC0003” “C:\Users\TRIPLE~1\AppData\Local\Temp\SDIO\HP\FORCED\HSA\10×64\2332_1.28.2197.0\hpcustomcapext.inf”
ndv: INF path: C:\Users\TRIPLE~1\AppData\Local\Temp\SDIO\HP\FORCED\HSA\10×64\2332_1.28.2197.0\hpcustomcapext.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver – ACPI\HPIC0003\3&11583659&0}
ndv: Search options: 0x00000080
ndv: Searching single INF ‘C:\Users\TRIPLE~1\AppData\Local\Temp\SDIO\HP\FORCED\HSA\10×64\2332_1.28.2197.0\hpcustomcapext.inf’
dvi: {Build Driver List} 15:39:53.718
dvi: Searching for hardware ID(s):
dvi: acpi\ven_hpic&dev_0003
dvi: acpi\hpic0003
dvi: *hpic0003
dvi: Created Extension Driver Node:
dvi: ExtensionID – {30E20916-51CC-469C-AD2D-EAEEE7624B3B}
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – c:\users\triple~1\appdata\local\temp\sdio\hp\forced\hsa\10×64\2332_1.28.2197.0\hpcustomcapext.inf
dvi: DevDesc – HP Application Driver Extension
dvi: Section – hpcustomcapext_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 10/02/2018
dvi: Version – 1.5.750.0
dvi: Created Extension Driver Node:
dvi: ExtensionID – {DBF3223D-8A64-4DAE-903E-E2FAD8D45BC8}
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf
dvi: DevDesc – HP Device Health Extension
dvi: Section – hpanalyticsext_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 10/31/2018
dvi: Version – 1.6.817.0
dvi: Created Extension Driver Node:
dvi: ExtensionID – {30E20916-51CC-469C-AD2D-EAEEE7624B3B}
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapext.inf_amd64_0f5e7dcd65a4f8b9\hpcustomcapext.inf
dvi: DevDesc – HP Application Driver Extension
dvi: Section – hpcustomcapext_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 10/02/2018
dvi: Version – 1.5.750.0
dvi: {Build Driver List – exit(0x00000000)} 15:39:53.960
ndv: Searching for currently installed driver to support extension INF
dvi: {Build Driver List} 15:39:53.972
dvi: Searching for hardware ID(s):
dvi: acpi\ven_hpic&dev_0003
dvi: acpi\hpic0003
dvi: *hpic0003
dvi: Created Driver Node:
dvi: HardwareID – ACPI\HPIC0003
dvi: InfName – C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf
dvi: DevDesc – HP Application Driver
dvi: Section – hpcustomcapdriver_Install.ntamd64
dvi: Rank – 0x00ff0001
dvi: Signer Score – WHQL
dvi: DrvDate – 04/06/2018
dvi: Version – 1.1.377.0
dvi: {Build Driver List – exit(0x00000000)} 15:39:54.066
dvi: {DIF_SELECTBESTCOMPATDRV} 15:39:54.073
dvi: Default installer: Enter 15:39:54.080
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e97d-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description – HP Application Driver
dvi: InfFile – c:\windows\system32\driverstore\filerepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf
dvi: Section – hpcustomcapdriver_Install.ntamd64
dvi: Selected Extension Driver:
dvi: Description – HP Application Driver Extension
dvi: InfFile – c:\users\triple~1\appdata\local\temp\sdio\hp\forced\hsa\10×64\2332_1.28.2197.0\hpcustomcapext.inf
dvi: Section – hpcustomcapext_Install.ntamd64
dvi: Selected Extension Driver:
dvi: Description – HP Device Health Extension
dvi: InfFile – c:\windows\system32\driverstore\filerepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf
dvi: Section – hpanalyticsext_Install.ntamd64
dvi: {Select Best Driver – exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV – exit(0x00000000)} 15:39:54.190
ndv: Force Re-installing Driver:
ndv: Inf Name – oem5.inf
ndv: Driver Date – 04/06/2018
ndv: Driver Version – 1.1.377.0
ndv: Force Installing Extension Driver:
ndv: Inf Name – hpcustomcapext.inf
ndv: Extension Id – {30e20916-51cc-469c-ad2d-eaeee7624b3b}
ndv: Driver Date – 10/02/2018
ndv: Driver Version – 1.5.750.0
ndv: Force Re-installing Extension Driver:
ndv: Inf Name – oem61.inf
ndv: Extension Id – {dbf3223d-8a64-4dae-903e-e2fad8d45bc8}
ndv: Driver Date – 10/31/2018
ndv: Driver Version – 1.6.817.0
ndv: Driver package ‘C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf’ is already imported.
sto: {Setup Import Driver Package: C:\WINDOWS\INF\oem5.inf} 15:39:54.295
sto: Driver package already imported as ‘oem5.inf’.
sto: {Setup Import Driver Package – exit (0x00000000)} 15:39:54.311
ndv: Driver package ‘C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapext.inf_amd64_0f5e7dcd65a4f8b9\hpcustomcapext.inf’ is already imported.
sto: {Setup Import Driver Package: c:\users\triple~1\appdata\local\temp\sdio\hp\forced\hsa\10×64\2332_1.28.2197.0\hpcustomcapext.inf} 15:39:54.326
sto: Driver package already imported as ‘oem17.inf’.
sto: {Setup Import Driver Package – exit (0x00000000)} 15:39:54.343
ndv: Driver package ‘C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf’ is already imported.
sto: {Setup Import Driver Package: C:\WINDOWS\INF\oem61.inf} 15:39:54.359
sto: Driver package already imported as ‘oem61.inf’.
sto: {Setup Import Driver Package – exit (0x00000000)} 15:39:54.374
dvi: Searching for hardware ID(s):
dvi: acpi\ven_hpic&dev_0003
dvi: acpi\hpic0003
dvi: *hpic0003
dvi: Class GUID of device changed to: {4d36e97d-e325-11ce-bfc1-08002be10318}.
ump: {Plug and Play Service: Device Install for ACPI\HPIC0003\3&11583659&0}
dvi: {Core Device Install} 15:39:54.430
dvi: {Configure Device – ACPI\HPIC0003\3&11583659&0} 15:39:54.432
dvi: Device Status: 0x0180000a
dvi: Config Flags: 0x00000000
dvi: Parent Device: ACPI\PNP0A08\0
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\hpcustomcapdriver.inf}
sto: Source Filter = acpi\hpic0003
inf: Class GUID = {4d36e97d-e325-11ce-bfc1-08002be10318}
inf: Class Options = Configurable BootCritical
inf: {Configure Driver: HP Application Driver}
inf: Section Name = hpcustomcapdriver_Install.ntamd64
inf: {Add Service: HPCustomCapDriver}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\DriverStore\FileRepository\hpcustomcapdriver.inf_amd64_1f5602eb8a12ac4c\x64\hpcustomcapdriver.sys
inf: Display Name = HP Application Driver
inf: Group = Base
inf: Updated service ‘HPCustomCapDriver’.
inf: {Add Service: exit(0x00000000)}
inf: Hardware Id = ACPI\HPIC0003
inf: {Configure Driver Configuration: hpcustomcapdriver_Install.ntamd64}
inf: Service Name = HPCustomCapDriver
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 15:39:54.457
flq: {FILE_QUEUE_COMMIT – exit(0x00000000)} 15:39:54.457
sto: {Configure Driver Package: exit(0x00000000)}
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapext.inf_amd64_0f5e7dcd65a4f8b9\hpcustomcapext.inf}
sto: Source Filter = acpi\hpic0003
inf: Class GUID = {e2f84ce7-8efa-411c-aa69-97454ca4cb57}
inf: Class Options = Configurable
inf: {Configure Driver: HP Application Driver Extension}
inf: Section Name = hpcustomcapext_Install.ntamd64
inf: Hardware Id = ACPI\HPIC0003
inf: {Configure Driver Configuration: hpcustomcapext_Install.ntamd64}
inf: No associated service.
inf: {Add Component: FusionSoftware}
inf: Component Ids = SWC\HPIC0003
inf: {Add Component: exit(0x00000000)}
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 15:39:54.470
flq: {FILE_QUEUE_COMMIT – exit(0x00000000)} 15:39:54.471
sto: {Configure Driver Package: exit(0x00000000)}
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\hpanalyticsext.inf_amd64_3a6ff2db7adb4d06\hpanalyticsext.inf}
sto: Source Filter = acpi\hpic0003
inf: Class GUID = {e2f84ce7-8efa-411c-aa69-97454ca4cb57}
inf: Class Options = Configurable
inf: {Configure Driver: HP Device Health Extension}
inf: Section Name = hpanalyticsext_Install.ntamd64
inf: Hardware Id = ACPI\HPIC0003
inf: {Configure Driver Configuration: hpanalyticsext_Install.ntamd64}
inf: No associated service.
inf: {Add Component: HPAnalyticsSoftware}
inf: Component Ids = SWC\HPAnalytics
inf: {Add Component: exit(0x00000000)}
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: {FILE_QUEUE_COMMIT} 15:39:54.484
flq: {FILE_QUEUE_COMMIT – exit(0x00000000)} 15:39:54.484
sto: {Configure Driver Package: exit(0x00000000)}
dvi: Install Device: Configuring device. 15:39:54.486
dvi: Configuration: oem5.inf:acpi\hpic0003,hpcustomcapdriver_Install.ntamd64
dvi: Configuration: oem17.inf:acpi\hpic0003,hpcustomcapext_Install.ntamd64
dvi: Configuration: oem61.inf:acpi\hpic0003,hpanalyticsext_Install.ntamd64
dvi: Install Device: Configuring device completed. 15:39:54.491
dvi: Device Status: 0x0180000a
dvi: Install Device: Removing device ‘ACPI\HPIC0003\3&11583659&0’ and sub-tree. 15:39:54.493
dvi: Install Device: Removing device sub-tree completed. 15:39:54.498
dvi: Install Device: Restarting device. 15:39:54.499
dvi: Install Device: Restarting device completed. 15:39:54.506
dvi: {Configure Device – exit(0x00000000)} 15:39:54.507
dvi: {Core Device Install – exit(0x00000000)} 15:39:54.509
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver – exit(00000000)}
ndv: {Install Related Drivers} 15:39:54.525
ndv: {Install Related Drivers: exit(0x00000000)} 15:39:54.533
<<< Section end 2021/07/23 15:39:54.541
<<< [Exit status: SUCCESS]

Attachments:

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   2021-07-23_15_58_48-Window.png
   

[Glenn]

It would be interesting to see if anything shows up in the console output. Otherwise I can’t see that anything is actually failing. I suggest you switch off the “Newer” filter.

[TripleRipple]

Thank your time and your reply Glenn (same spelling as my father in law).

I assume you mean the full log from the console?

In any regard, it is easy to ignore. I just thought maybe I missed something in the reference manual or the settings that may provide a user with the ability to ignore it showing up.

I will assume it is not installing for a reason. I even extracted the driver from the driver pack and attempted a manual install of the driver. Windows did not like that either, or would not allow it or the device failed to work if I forced it.

I will simply take this as a sign going forward to just ignore the driver if it does not install the driver via this software.

Thank again for your time, and really appreciate your work on this software. It is very helpful.

• This reply was modified 2 years ago by TripleRipple.

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