DesktopInfo Hangs

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  • This topic has 14 replies, 3 voices, and was last updated 5 days ago by GlennGlenn.
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    • #6163
      phlegmerphlegmer
      Participant

        Hello,

        I’ve noticed for quite a while that when this is running for a few days, it will eventually hang. I’ve always just right clicked it, closed it, then re-ran it.

        Today I dug a little into the logs and noticed there is an entry. See attachment.

        Any suggestions on how to stop this from happening?

        Thanks

        Attachments:
      • #6166
        GlennGlenn
        Keymaster

          I haven’t seen this. I’m thinking you’ve added an item to your config which is getting hung up sometimes?

        • #6167
          phlegmerphlegmer
          Participant

            Here is my config:

            [options]
            # size and position
            top=0
            right=0
            width=350
            nav=0

            # font
            font-face=Arial
            font-size=10

            # logging
            log=desktopinfo.log
            log-level=debugonerror

            [screen-saver]
            font-face=Comic Sans MS
            font-size=16
            centerv=1
            centerh=1

            [text]
            noresults=<n/a>
            error=[error]
            null-result=<null>
            unknown=Unknown
            menu-export=Export
            menu-reload=Reload
            menu-configuration=Edit Configuration
            menu-log=Open Log File
            menu-manual=Read Manual
            menu-about=About Desktop Info
            menu-quit=Quit
            nav-previous=Previous Page
            nav-home=Home Page
            nav-next=Next Page

            [items]
            # colors
            set=key:White,value:#ffffff
            set=key:Grey,value:#AAAAAA
            set=key:Cyan,value:#99ffff
            set=key:Magenta,value:#ff00ff
            set=key:Green,value:#00ff00
            set=key:Orange,value:#FFAA44
            set=key:Yellow,value:#ffff00
            set=key:Gold,value:#EECC00
            set=key:Silver,value:#d0d0d0
            set=key:Blue,value:#0000f0
            set=key:Red,value:#ff0000
            set=key:SeaGreen,value:#b0ffb0
            set=key:500mb,value:524288000

            HOST=text:,style:bu,font-face:Arial,font-size:120%,display:%1

            # page 1 – Misc
            USER=active:1,interval:0
            UPTIME=active:1,interval:1,display:%1 days %2 hrs %3 mins %4 secs

            # page 1 – OS
            COLOR=%Cyan%
            OSBUILD2=text:OS,display:%21{{{ (%2)}}}|Build: %3{{{ (%18)}}}|Installed: %install_date_short% %install_time_short%
            SERVICEPACK=hide-no-result:1

            # page 1 – CPU
            COLOR=%Gold%
            CPUCOUNT=set:CPUs,hidden:1
            CPU=text:CPU x%CPUs%,interval:3,chart:line max:100 series1:1 color1:00ff00 series2:2 color2:bb00bb,alarms:(%1 ge 80 %Red%)(%2 ge 40 %Red%),display:Tot: %1[2.0f]%\, Krnl: %2[2.0f]%\, Q: %3

            #WMI=interval:5,hide-no-result:1,text:CPU Temp,namespace:root\wmi,query:MSAcpi_ThermalZoneTemperature,display: {{%CurrentTemperature%/10-273.15}}[1.0f]C / {{%CriticalTripPoint%/10-273.15}}[1.0f]C

            TOPPROCESSCPU=interval:10,font-size:85%,text:Top CPU,display:%1 (pid:%2) %3[1.1f]%

            # page 1 – memory
            COLOR=%SeaGreen%
            PHYSICALRAM=interval:20,font-size:100%,alarms:(%3 ge 80 %Red%),display:%1[3.1b]B / %2[3.1b]B
            TOPPROCESSMEM=interval:10,font-size:85%,counter:pu,text:Top Memory,display:%1 (pid:%2) %3[1.1b]B
            #PAGEFAULTS=interval:10,font-size:100%,alarms:(%5 le 80 2222e0),display:Tot: %1\, Hrd: %2\, Hit: %5%

            # page 1 – network
            #COMMENT=font-size:50%
            #WMI=interval:3,hide-no-result:1,color:60e8ff,font-size:90%,chart:line scale:log series1:1 color1:00ff00 series2:2 color2:bb00bb,alarms:(%1 ge 4000000 2222ee)(%2 ge 4000000 1010f0),text:Wifi Traffic,namespace:root\cimv2,query:Win32_PerfFormattedData_Tcpip_NetworkInterface where Name like “%Atheros AR9285%”,display:R: %BytesReceivedPersec%[3.1b]Bps\, S: %BytesSentPersec%[3.1b]Bps
            #WMI=interval:3,hide-no-result:1,color:60e8ff,font-size:90%,chart:line scale:log series1:1 color1:00ff00 series2:2 color2:bb00bb,alarms:(%1 ge 4000000 2222ee)(%2 ge 4000000 1010f0),text:Ethernet Traffic,namespace:root\cimv2,query:Win32_PerfFormattedData_Tcpip_NetworkInterface where Name like “%Ethernet%” and CurrentBandwidth>0,display:R: %BytesReceivedPersec%[3.1b]Bps\, S: %BytesSentPersec%[3.1b]Bps

            # page 1 – disks
            COLOR=%Orange%
            LOGICALDRIVES=interval:5,diskio:1,font-size:90%,chart:bar max:100 series1:7 threshold:75,alarms:(%11 ge 10000000 %Red%)(%13 ge 10000000 0060f0),row-text:%1:\ %3|(%2),display:%6[1.1b]B / %5[1.1b]B (%7[1.0f]% used)|%chart%| r: %11[1.1B]B/s\, w: %13[1.1B]B/s\, q: %17

            • This reply was modified 1 month ago by phlegmerphlegmer.
          • #6171
            GlennGlenn
            Keymaster

              nothing jumps out at me. When you say “hang” do you mean you no longer have UI control? Do the items continue to update? We’ll probably need to engage the logging to ascertain the last thing that happens before it “hangs”.

            • #6177
              phlegmerphlegmer
              Participant

                When you say “hang” do you mean you no longer have UI control? Do the items continue to update?

                When I hop on the the system, the information is usually only partially there. Meaning just a few of the lines are present. It no longer updates and when I move my mouse over the area, it changes from a pointer to the circling icon. Task manager states that it is no longer responding.

              • #6187
                GlennGlenn
                Keymaster

                  hah, it happened to me today…

                • #6195
                  phlegmerphlegmer
                  Participant

                    Glad you were able to reproduce it!

                  • #6196
                    Nathan_KNathan_K
                    Participant

                      I’ve had similar issues too. I’m running 3.11 on Windows 11. The UI stops updating, but I can still right-click on it and tell it reload (which also hangs) and I can right-click close, then relaunch. Not sure what’s causing it.

                    • #6198
                      GlennGlenn
                      Keymaster

                        Well I’ve been putting this off because it’s a non-trivial problem. Today I’ve put the debugging in place and now we wait for it to fail. Hopefully it will fail in the dev environment…

                      • #6250
                        GlennGlenn
                        Keymaster

                          Are you using the DTI item by any chance?

                        • #6252
                          GlennGlenn
                          Keymaster

                            Seems to be stuck in kernel32.dll.

                          • #6253
                            GlennGlenn
                            Keymaster

                              When DesktopInfo gets in this state, what’s the desktopinfo.exe process cpu look like?

                            • #6254
                              Nathan_KNathan_K
                              Participant

                                I’m not using the DTI item personally. I’ll check and see what the CPU utilization of the process looks like next time it hangs and report back.

                              • #6255
                                phlegmerphlegmer
                                Participant

                                  DTI? Assuming Defender Threat Intelligence? That would be a no.

                                  Got one frozen for this morning…. <attached pics>

                                  Thanks!

                                  Attachments:
                                  • #6258
                                    GlennGlenn
                                    Keymaster

                                      It’s looking like a thread deadlock 🙁

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