DesktopInfo Hangs

[phlegmer]

Hello,

I’ve noticed for quite a while that when this is running for a few days, it will eventually hang. I’ve always just right clicked it, closed it, then re-ran it.

Today I dug a little into the logs and noticed there is an entry. See attachment.

Any suggestions on how to stop this from happening?

Thanks

Attachments:

1. 

   DI-Hang.png
   

[Glenn]

I haven’t seen this. I’m thinking you’ve added an item to your config which is getting hung up sometimes?

[phlegmer]

Here is my config:

[options]
# size and position
top=0
right=0
width=350
nav=0

# font
font-face=Arial
font-size=10

# logging
log=desktopinfo.log
log-level=debugonerror

[screen-saver]
font-face=Comic Sans MS
font-size=16
centerv=1
centerh=1

[text]
noresults=<n/a>
error=[error]
null-result=<null>
unknown=Unknown
menu-export=Export
menu-reload=Reload
menu-configuration=Edit Configuration
menu-log=Open Log File
menu-manual=Read Manual
menu-about=About Desktop Info
menu-quit=Quit
nav-previous=Previous Page
nav-home=Home Page
nav-next=Next Page

[items]
# colors
set=key:White,value:#ffffff
set=key:Grey,value:#AAAAAA
set=key:Cyan,value:#99ffff
set=key:Magenta,value:#ff00ff
set=key:Green,value:#00ff00
set=key:Orange,value:#FFAA44
set=key:Yellow,value:#ffff00
set=key:Gold,value:#EECC00
set=key:Silver,value:#d0d0d0
set=key:Blue,value:#0000f0
set=key:Red,value:#ff0000
set=key:SeaGreen,value:#b0ffb0
set=key:500mb,value:524288000

HOST=text:,style:bu,font-face:Arial,font-size:120%,display:%1

# page 1 – Misc
USER=active:1,interval:0
UPTIME=active:1,interval:1,display:%1 days %2 hrs %3 mins %4 secs

# page 1 – OS
COLOR=%Cyan%
OSBUILD2=text:OS,display:%21{{{ (%2)}}}|Build: %3{{{ (%18)}}}|Installed: %install_date_short% %install_time_short%
SERVICEPACK=hide-no-result:1

# page 1 – CPU
COLOR=%Gold%
CPUCOUNT=set:CPUs,hidden:1
CPU=text:CPU x%CPUs%,interval:3,chart:line max:100 series1:1 color1:00ff00 series2:2 color2:bb00bb,alarms:(%1 ge 80 %Red%)(%2 ge 40 %Red%),display:Tot: %1[2.0f]%\, Krnl: %2[2.0f]%\, Q: %3

#WMI=interval:5,hide-no-result:1,text:CPU Temp,namespace:root\wmi,query:MSAcpi_ThermalZoneTemperature,display: {{%CurrentTemperature%/10-273.15}}[1.0f]C / {{%CriticalTripPoint%/10-273.15}}[1.0f]C

TOPPROCESSCPU=interval:10,font-size:85%,text:Top CPU,display:%1 (pid:%2) %3[1.1f]%

# page 1 – memory
COLOR=%SeaGreen%
PHYSICALRAM=interval:20,font-size:100%,alarms:(%3 ge 80 %Red%),display:%1[3.1b]B / %2[3.1b]B
TOPPROCESSMEM=interval:10,font-size:85%,counter:pu,text:Top Memory,display:%1 (pid:%2) %3[1.1b]B
#PAGEFAULTS=interval:10,font-size:100%,alarms:(%5 le 80 2222e0),display:Tot: %1\, Hrd: %2\, Hit: %5%

# page 1 – network
#COMMENT=font-size:50%
#WMI=interval:3,hide-no-result:1,color:60e8ff,font-size:90%,chart:line scale:log series1:1 color1:00ff00 series2:2 color2:bb00bb,alarms:(%1 ge 4000000 2222ee)(%2 ge 4000000 1010f0),text:Wifi Traffic,namespace:root\cimv2,query:Win32_PerfFormattedData_Tcpip_NetworkInterface where Name like “%Atheros AR9285%”,display:R: %BytesReceivedPersec%[3.1b]Bps\, S: %BytesSentPersec%[3.1b]Bps
#WMI=interval:3,hide-no-result:1,color:60e8ff,font-size:90%,chart:line scale:log series1:1 color1:00ff00 series2:2 color2:bb00bb,alarms:(%1 ge 4000000 2222ee)(%2 ge 4000000 1010f0),text:Ethernet Traffic,namespace:root\cimv2,query:Win32_PerfFormattedData_Tcpip_NetworkInterface where Name like “%Ethernet%” and CurrentBandwidth>0,display:R: %BytesReceivedPersec%[3.1b]Bps\, S: %BytesSentPersec%[3.1b]Bps

# page 1 – disks
COLOR=%Orange%
LOGICALDRIVES=interval:5,diskio:1,font-size:90%,chart:bar max:100 series1:7 threshold:75,alarms:(%11 ge 10000000 %Red%)(%13 ge 10000000 0060f0),row-text:%1:\ %3|(%2),display:%6[1.1b]B / %5[1.1b]B (%7[1.0f]% used)|%chart%| r: %11[1.1B]B/s\, w: %13[1.1B]B/s\, q: %17

• This reply was modified 1 month ago by phlegmer.

[Glenn]

nothing jumps out at me. When you say “hang” do you mean you no longer have UI control? Do the items continue to update? We’ll probably need to engage the logging to ascertain the last thing that happens before it “hangs”.

[phlegmer]

When you say “hang” do you mean you no longer have UI control? Do the items continue to update?

When I hop on the the system, the information is usually only partially there. Meaning just a few of the lines are present. It no longer updates and when I move my mouse over the area, it changes from a pointer to the circling icon. Task manager states that it is no longer responding.

[Glenn]

hah, it happened to me today…

[phlegmer]

Glad you were able to reproduce it!

[Nathan_K]

I’ve had similar issues too. I’m running 3.11 on Windows 11. The UI stops updating, but I can still right-click on it and tell it reload (which also hangs) and I can right-click close, then relaunch. Not sure what’s causing it.

[Glenn]

Well I’ve been putting this off because it’s a non-trivial problem. Today I’ve put the debugging in place and now we wait for it to fail. Hopefully it will fail in the dev environment…

[Glenn]

Are you using the DTI item by any chance?

[Glenn]

Seems to be stuck in kernel32.dll.

[Glenn]

When DesktopInfo gets in this state, what’s the desktopinfo.exe process cpu look like?

[Nathan_K]

I’m not using the DTI item personally. I’ll check and see what the CPU utilization of the process looks like next time it hangs and report back.

[phlegmer]

DTI? Assuming Defender Threat Intelligence? That would be a no.

Got one frozen for this morning…. <attached pics>

Thanks!

Attachments:

1. 

   Hang1.png
   

2. 

   Hang2.png
   

[Glenn]

It’s looking like a thread deadlock 🙁

[Author]

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