Bomgar Issue

Forums Desktop Info Bomgar Issue

This topic contains 4 replies, has 2 voices, and was last updated by Glenn Glenn 2 weeks, 4 days ago.

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  • #2168 Reply
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    SLCO

    Whenever we remote in with Bomgar the items I have setup with to show registry values change to n/a. Any thoughts on why?

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  • #2169 Reply
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    SLCO

    REGISTRY=active:1,tree:0,text:Build,key:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ReleaseId

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  • #2174 Reply
    Glenn
    Glenn
    Keymaster

    Possibly there might be a reduced permissions problem.

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  • #2189 Reply
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    SLCO

    Can you be more specific? It works fine until support remotes in with bomgar. We are using 2.0.2688.

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  • #2202 Reply
    Glenn
    Glenn
    Keymaster

    Not really. Basically the remote software / user account may not have permission to read that registry key. Check the permissions on the registry key for the user in question.

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