If you're reporting a bug or asking for help, I need as much information as you can give me. Simply stating a thing doesn't work is no help to me. Please include the following information:

• Windows version
• Product version
• A full and accurate description of the problem or error
• The expected output
• The actual output
• For Desktop Info, a code snippet from the ini file of the items in question or just the whole ini file
• The log file containing the errors